Frequently asked questions
The useful details, clearly explained.
Browse the most common questions about choosing, sending and receiving a gift.
Can I choose the delivery date?
Available delivery choices are shown while you personalise the gift, before you pay.
Will the recipient see the price I paid?
They will see the gift value and redemption details, not unrelated payment information.
What if I enter the wrong email?
Contact support as quickly as possible. If the gift has not been opened, we’ll explain the available options.